Refund and Returns Policy
At speednews24h.com, we strive to ensure customer satisfaction with every purchase. If you are not entirely happy with your order, we are here to help with our refund and returns process.
1. Returns
You have 30 days from the date of receiving your item to request a return. To be eligible for a return, the item must meet the following criteria:
- The item must be unused, in the same condition you received it, and in its original packaging.
- You must provide proof of purchase, such as a receipt or order confirmation.
To initiate a return, please contact us at support@speednews24h.com with your order number and reason for the return. We will provide further instructions on how to send the item back to us.
2. Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, the refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that original shipping fees are non-refundable.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@speednews24h.com and we will assist you with the exchange process.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards.
- Discounted or sale items.
- Personalized or customized products (e.g., engraved rackets or custom stringing).
5. Return Shipping
You are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
6. Late or Missing Refunds
If you haven’t received a refund after the stated processing time, first check your bank account or contact your credit card company. If the refund still has not been processed, please reach out to us at support@speednews24h.com for further assistance.
7. Contact Information
If you have any questions regarding our Refund and Returns Policy, please feel free to contact us:
Phone: (601) 731-2937
Address: 491 New Hope Kokomo Rd Foxworth, Mississippi(MS), 39483
Email: info@speednews24h.com